Terms and conditions

Terms and Conditions – Alanya Tours

This page outlines the official Terms and Conditions for using the services of www.alanya-tours.com. By accessing our website, making reservations, or participating in any tours or airport transfers, you agree to these terms. If you do not accept any part of the terms, we kindly ask you not to use our website or services.

Copyright and Content Usage

All content, including text, structure, and branding on www.alanya-tours.com, is protected under the Copyright and Related Rights Act. Unauthorized use, reproduction, distribution, or commercial exploitation of any content without written permission from Alanya Tours is strictly prohibited. Legal action will be taken in accordance with applicable Bulgarian legislation.

Alanya Tours is not liable for notifying users about any updates or changes to these terms. Users are responsible for reviewing the terms regularly.

Use of Customer Data

www.alanya-tours.com acknowledges its responsibility in handling any personal information or media collected during tours, activities, and excursions in Alanya. All data is processed securely in accordance with our privacy policy.

Booking and Cancellation Policy

1. All reservations must be made at least one day in advance. Before booking, please read the tour details carefully, including price, inclusions, exclusions, and child policies. If anything is unclear, contact our sales team via phone or live chat before finalizing your reservation.
2. Customers must provide accurate information including full name, hotel name, room number, and contact number during booking.
3. After completing your reservation, our team will confirm availability and provide your exact pick-up time within 10–30 minutes.

To cancel a tour or airport transfer, you must notify us at least 48 hours in advance. In case of weather-related cancellations initiated by Alanya Tours, the full payment will be refunded.

Prohibited Uses of www.alanya-tours.com

1. It is forbidden to copy, extract, or use any content or data from the site for commercial or illegal purposes.
2. Do not use the website in ways that violate the rights of others or break any local or international laws and regulations.
3. Creating fake or unauthorized bookings is not allowed.
4. Attempts to access personal data, booking records, or any restricted areas of the website without authorization are strictly prohibited.

These restrictions also apply to our Alanya airport transfer services and any other booking made via our platform.