Alanya Tours Privacy and Security Policy

1. Introduction

This Privacy and Security Policy explains how and for what purposes the personal data of users visiting alanya-tours.com is collected and processed. As Alanya Tours, we are committed to protecting the privacy of all guests who make reservations for tours and activities through our travel agency website operating in the tourism sector in Turkey.

2. Information We Collect

When you use our website, the following types of personal and technical data may be collected:

• Contact information such as your first name, last name, email address, and phone number
• Hotel name, room information, accommodation area, and transfer details provided during the booking process
• Limited information required for invoicing and payment procedures (such as billing details)
• Traffic data such as IP address, browser type, device type, pages visited, and session duration
• Preference and usage data collected through cookies and similar technologies

3. Purposes of Using Information

Your personal data is processed for the following purposes:

• To create, update, and confirm your tour and activity reservations
• To send booking confirmations, updates, reminders, and informational messages
• To analyze and improve our service quality and customer satisfaction
• To comply with legal obligations and fulfill our responsibilities toward official authorities
• To maintain the security, performance, and functionality of our website

4. Information Sharing

Your personal data will not be shared with third parties unless required by law. However, limited data transfers may occur in the following situations:

• To transportation providers, boat/yacht operators, tour guides, and other business partners when necessary for your reservation
• To authorized public authorities such as tax offices, courts, and regulatory institutions in accordance with legal requirements
• In the event of a company merger, acquisition, transfer, or restructuring, where data transfer becomes necessary and appropriate notification is provided

5. Data Security

Appropriate technical and administrative measures have been implemented to protect your personal data. Access to our servers is restricted, and up-to-date security methods are used during data transmission processes. However, no method of data transmission over the internet can be guaranteed to be completely secure. Users are also encouraged to protect their own devices and accounts by using strong passwords and not sharing them with third parties.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience, remember your preferences, and analyze our services. You may accept, reject, or limit certain types of cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

7. Data Retention Period

Your personal data is retained in accordance with applicable legal requirements and the purposes for which it is processed. Once reservation processes and accounting obligations have been completed, personal data will be deleted, destroyed, or anonymized when it is no longer required.

8. User Rights

Under applicable data protection laws, you have the following rights:

• To learn whether your personal data is being processed
• To request information regarding the processing of your personal data
• To learn whether your data is being used for its intended purpose
• To request correction of incomplete or inaccurate personal data
• To request deletion or destruction of your personal data where permitted by law
• To object to processing and file a complaint with the relevant authority when necessary

To exercise these rights, you may contact us through the communication channels provided on our website.

9. Policy Changes

Our Privacy and Security Policy may be updated from time to time due to changes in legislation or updates to our services. The latest version will always be published on alanya-tours.com. Where necessary, significant changes may also be communicated via email or similar methods.

10. Contact

If you have any questions regarding our Privacy and Security Policy, the processing of your personal data, or your rights, you may contact us at any time:

Telephone: +90 533 473 44 39

For detailed company and license information, please refer to the “About Us” and “Contact” sections of our website.